Director of Sales & Customer Service

About Us: Performance Pallet LLC is a leading manufacturer of high-quality wood pallets, committed to providing exceptional products and services to our clients. We pride ourselves on innovation, sustainability, and customer satisfaction. As we continue to grow, we are seeking a highly experienced, organized, and motivated Director of Sales & Customer Service to lead our sales efforts and drive new business development.

Job Summary: The Director of Sales & Customer Service will be responsible for overseeing and managing all sales operations within the company. This includes developing and implementing sales strategies, managing internal processes, and building a high-performing sales team. The ideal candidate will have a strong background in sales, excellent leadership skills, and a deep understanding of the wood pallet or manufacturing industry.

Key Responsibilities:

• Sales Strategy & Execution:
  • Develop and implement comprehensive sales strategies to achieve company revenue targets.
  • Identify new market opportunities and establish strong relationships with potential clients.
  • Monitor industry trends and competitor activities to stay ahead of the market.
  • Assist in the development of sales materials, presentations, and promotional activities.
• Team Management:
  • Train and mentor, a high-performing sales team.
  • Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
  • Foster a collaborative and motivating team environment.
• Process & Procedure Management:
  • Streamline and optimize internal sales processes and procedures to improve efficiency and effectiveness.
  • Ensure the sales team adheres to company policies, standards, and best practices.
  • Implement and manage CRM tools to track sales activities, customer interactions, and performance metrics.
• Finance Collaboration
  • Analyze cost structures and market trends with the Finance team to ensure competitive yet profitable pricing.
  • Collaborate with the Finance team to develop pricing strategies that align with company goals, market conditions, and customer expectations.
  • company Collaborate with Finance to structure customer contracts that align with financial objectives, including payment terms, discounts, and pricing tiers.
  • Collaborate with Executive Management for large or strategic contracts that may impact overall performance.
  • Collaborate with Executive Management and Finance on decisions related to investments in new markets, products, or technologies that will impact sales.
• Customer Relationship Management:
  • Maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions.
  • Collaborate with Operations to ensure customer quality and service expectations are met.
  • Work with the Operations team to identify and resolve any issues that may arise during production or delivery, such as supply chain disruptions or equipment malfunctions.
  • Ensure that any problems affecting customer orders are addressed swiftly to maintain customer satisfaction.
  • Understand and clarify customer product details, specifications, and custom requirements.
  • Communicate customer demand forecasts and changes to the Operations team to adjust inventory levels & production schedules accordingly.
• Business Development:
  • Proactively seek new business opportunities and partnerships to expand the company’s customer base.
  • Represent the company at industry events, trade shows, and networking opportunities.
  • Develop and present proposals, negotiate contracts, and close deals with new clients
• Reporting & Analysis:
  • Analyze sales data to identify trends and make data-driven decisions.
  • Manage & review sales targets and KPIs for both existing and new accounts.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience as a Sales Manager or in a similar senior sales role, preferably within the wood packaging or manufacturing industry.
• Strong leadership skills with the ability to inspire and manage a sales team.
• Excellent organizational skills and attention to detail.
• Experience with CRM software and Microsoft Office Suite.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently and make strategic decisions.
• A results-driven attitude with a proven track record of meeting or exceeding sales targets.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, vision and supplementary insurances
• 401K Safe Harbor retirement plans with company match
• Paid Time Off & Paid Holidays
• Flexible work scheduling
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.

How to Apply: Interested candidates should submit their resume and a cover letter detailing their experience and why they are a good fit for this role to jobs@perfcorp.com, Indeed, Facebook, or www.perfcorp.com

Performance Pallet LLC is an equal opportunity employer and encourages candidates of all backgrounds to apply.